NISO Fall Assessment Training Series, Session Five, Assessment and COVID-19, 10.16.20

NISO runs two, eight-week online training series each year, typically designed to provide early to mid-career information professionals with guidance on specific aspects of their roles, which they can then put into practice in their day-to-day work. Each session is recorded, shared immediately with participants, and made openly available after two years.

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.

As the Director of Organization Performance and User Engagement, Maurini employs strategies that rely upon incorporating user research, evaluation, assessment, and improvement into all River Campus Libraries (RCL) programs, services, and resources. She applies critical thinking, user insight, and best practice measurement methodology to manage, analyze, and apply high-quality, actionable data that improves organization performance, informs decision making, and shapes value propositions. Maurini is also responsible for building an organizational culture of assessment by coaching RCL staff as they develop their knowledge and competencies in assessment and evaluation. With a strong background in user-centered design, Maurini drives the creation of deep, rich, and intimate connections with users by aligning brand, services, and resources with user profiles, attitudes, and behaviors.