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NISO Training Series - Assessment Practices and Metrics for the 21st Century - December 14, 2018 - Session Seven - Developing New Metrics

The digital information environment means that users engage with content and services in ways that the assessment community is still trying to identify and understand. New and nuanced metrics can help tell a deeper story of impact for libraries. In this session, we will examine the complex issue of data privacy and ethics in the context of library assessment, with case studies drawn from altmetrics, learning analytics, community-based assessment, ebooks, and OER. Questions that will frame our discussion include: What privacy concerns does following user data in that context raise for those responsible for assessment? What are the logistics of gathering that data? What are we collecting, and for what purpose?

Martha Kyrillidou

16

CEO, QualityMetrics, LLC

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.

Scott W.H. Young

2

User Experience & Assessment Librarian, Montana State University

Scott W. H. Young is an Assistant Professor and User Experience & Assessment Librarian at Montana State University. His work focuses on user-centered design, participatory design, library assessment and professional ethics.