The Open University is an entirely distance learning institution, so our students are located all over the UK and in Europe, and most never visit the campus. Our Library is focussed on online provision of resources and support. User experience research and usability testing are essential to understanding how best to deliver and improve student satisfaction and success and we conduct the majority of our studies remotely.
We will talk about the methods, techniques and tools we have used to carry out our UX studies, as well as how to gain informed consent, make your remote participants comfortable with the technology you’re asking them to use; and how to facilitate remote interviews. Methods covered will include interviews, diary studies, touch stone tours, mystery shoppers, usability interview with screensharing, and un-moderated usability testing such as first click and tree-testing.