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Assessment Practices and Metrics for the 21st Century: A 2019 NISO Training Series, Session Four, November 15, 2019: Reinventing Services

Erin Daix

1

Librarian and Director of Assessment, University of Delaware

Martha Kyrillidou

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CEO, QualityMetrics, LLC

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.

Trevor A Dawes

1

University of Delaware

Trevor A. Dawes has worked in the academic library sector for over 20 years developing and providing a range of service-enhancing training and professional development opportunities that positively impact library-wide projects and programs. Dawes also facilitates workshops on leadership development and diversity, improving the knowledge, skills, competencies, and abilities of librarians and library workers. A published author and presenter, Dawes has written or edited books, book chapters, and articles, and presented on a variety of topics at local, national, and international conferences.