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NISO Fall Assessment Training Series, Session One, Partnering with Black students to learn about their library and campus experiences, 9.18.20

Research indicates that students from underrepresented minority groups experience unique challenges in a university setting. A team of Duke University Libraries staff interested in understanding the Black student experience conducted an environmental scan to learn about existing campus services for this population. They recruited Black graduate students to moderate Photovoice sessions and discussion groups with Black undergraduate and graduate students. The team analyzed discussion group transcripts and Black students’ responses to the library’s biennial user survey and developed recommendations for improvements based on findings. This mixed methods study revealed challenges Black students face and provided context for their experiences. Findings were shared with campus stakeholders and library donors interested in improving services for Black students. This presentation describes the research team’s methodology and ways they have used study findings to improve library services and access for Black students at Duke University.
41 Videos
NISO Training Series

NISO runs two, eight-week online training series each year, typically designed to provide early to mid-career information professionals with guidance on specific aspects of their roles, which they can then put into practice in their day-to-day work. Each session is recorded, shared immediately with participants, and made openly available after two years.
2 Videos
Emily Daly

Head of Assessment & User Experience, Duke University

Emily Daly is Head of Assessment & User Experience at Duke University Libraries in Durham, NC. She coordinates Duke Libraries’ Assessment Team and plans and conducts user research related to the Libraries’ website, services, collections, and spaces. Emily also co-leads the Libraries’ Digital Preservation and Publishing Program and helps coordinate the Libraries’ web interfaces teams. Prior to working at Duke, Emily taught high school English and then served as the teen librarian at Natrona County Public Library in Casper, Wyoming, and as librarian in Durham’s Southern High School. She received a BA in English/secondary education from N.C. State and an MS in library science from UNC-Chapel Hill.
1 Video
Joyce Chapman

Assessment Analyst and Consultant, Duke University

Joyce Chapman is the Assessment Analyst & Consultant at Duke University Libraries. She assists in planning and coordinating assessment and quantitative and qualitative user research; collects and analyzes data to evaluate library operations and understand user needs; and supports data analysis and reporting needs across the Libraries. Prior to working at Duke, Joyce was the Data Analysis & Communications Consultant at the State Library of North Carolina. Joyce has also worked in special collections and digital libraries, taught high school English in Japan, and worked in a public library in Nicaragua. Joyce co-founded the Digital Library Federation Assessment Interest Group. She received a BA in Linguistics and an MS in Library Science from the UNC-Chapel Hill.
25 Videos
Martha Kyrillidou

CEO, QualityMetrics, LLC

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.