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Assessment Practices and Metrics for the 21st Century: A 2019 NISO Training Series, Session Five, November 22, 2019: Technology & Systems

Joe Zucca

1

Associate University Librarian for Library Technology Services, University of Pennsylvania

Martha Kyrillidou

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CEO, QualityMetrics, LLC

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.