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Assessment Practices and Metrics for the 21st Century: A 2019 NISO Training Series, Session Six, December 6, 2019: Demystifying Resource Sharing

Heidi Nance

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Director of Resource Sharing Initiatives, Ivy Plus Libraries Confederation

Nance comes to the Ivy Plus Libraries from the University of Washington, where she served as the Head of Interlibrary Loan and Document Delivery Services & Special Projects Librarian for Scholarly Communications. She brings over a decade of experience in leading interlibrary loan, document delivery, and consortial resource-sharing initiatives and operations at the University of Washington and across the Orbis Cascade Alliance. She earned a bachelor of arts in English at Seattle Pacific University and a master of library and information science at the University of Washington. As the Ivy Plus Libraries Director of Resource Sharing Initiatives, Nance works with library staff across the 13 Ivy Plus Libraries on planning, maintaining, and enhancing collective resource-sharing initiatives including the premier BorrowDirect resource-sharing service. BorrowDirect, an unmediated library resource-sharing partnership, was the Ivy Plus Libraries first cooperative initiative.

Martha Kyrillidou

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CEO, QualityMetrics, LLC

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.