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NISO Training Series - Assessment Practices and Metrics for the 21st Century - November 9, 2018 - Session Four - Formulating, Interpretation and Presentation of Data

This segment of our assessment training series will engage registrants in thinking creatively about what data might be used and applied to the areas of investigation. Beyond simple counts, what might be interesting statistical techniques in considering the data. How to identify and describe a correlation as apart from causation? What represents a reliable benchmark? What metrics should be a part of determining the benchmark? How best to approach those resistant to such metrics as reliable indicators?

Martha Kyrillidou

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CEO, QualityMetrics, LLC

Martha Kyrillidou runs a consulting company, QualityMetrics, LLC, from Silver Spring, MD. She consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign, and an MLS and an MEd with specialization in evaluation and measurement from Kent State University.

Rachel Lewellen

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Head of Assessment and Program Management, Harvard Library

Rachel Lewellen is Head of Assessment and Program Management for Harvard Library and has been active in library assessment since 2004. She has an MILS from the University of Michigan and an MA in Higher Education from Boston College.