The impact of the COVID19 pandemic and the Black Lives Matter protests in 2020 were (and continue to be) felt all around the world — including the information world: the rapid shift to online learning; the dramatic increase in the use of digital resources; the challenges of working from home; budget and hiring cuts and freezes. Which of these changes — and more — will be permanent? What will the information community look like five or ten years from now? The lessons we learn will help us better understand the fragility or resilience of our organizations and structures, our processes and policies. This session includes perspectives from librarians, publishers, and vendors from around the world about what their experiences in 2020 have taught them.