Jennifer Kemp is Head of Partnerships at Crossref, where she works with members, service providers and metadata users to improve community participation, metadata and discoverability. Prior to Crossref, she was most recently Senior Manager of Policy and External Relations, North America for Springer Nature. Her experience in scholarly publishing began with her work as a Publication Manager at HighWire Press, where she had a variety of nonprofit and commercial publisher clients. Jennifer's perspective on the industry remains influenced by her years as a librarian and she is active in a number of community initiatives. At Crossref, she chairs the Books Interest Group and the Metadata User Working Group. She also serves on the Next Generation Library Publishing and the Open Access eBook Usage (OAeBU) Advisory Boards.