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Linda Van Keuren

Assistant Dean for Resources and Access Management, Dahlgren Memorial Library, Georgetown University Medical Center
Linda Van Keuren is the Assistant Dean for Resources and Access Management at the Dahlgren Memorial Library, Georgetown University Medical Center. Since 2011, she has supervised the library's access and resources departments to ensure that high-quality content and services are readily available in support of the academic, clinical and research missions of the Medical Center. Her efforts focus on finding cost-effective ways to increase the depth and breadth of library collections and implementing innovative methods for resource authentication and use metrics. Prior to her appointment at Georgetown, she was the Systems Manager at Grace Library, Carlow University in Pittsburgh PA as well as Adjunct Faculty, Department of Management where she was awarded the Adjunct Excellence in Undergraduate Teaching Award. She is an active member of national and regional professional library organizations and has held offices within the Medical Library Association. She is a member of the Academy of Health Information Professionals and was a 2017/18 fellow in the National Library of Medicine/Association of Academic Health Sciences Libraries Leadership Fellows Program. She has degrees from the University of Pittsburgh and Carnegie Mellon University.  

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The Seamless Access project continues to move forward in an effort to make federated authentication easier for users through the development of its own service, and also through efforts to improve the overall world of federated authentication. This session will start with an overview of how Seamless Access makes federated authentication a better experience while also working to make it more privacy protecting for users. The session will then use a case study to re-examine the remote access experience through the eyes of a library that navigated a shift to majority (or exclusive) remote access. How did their traditional access workflows hold up, what worked - and what didn’t? What does this imply for the access technologies and best practices that libraries should consider for the future? Anyone interested in electronic resource access, authentication, user experience, and the future of authentication should attend!

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