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Frankie Wilson

Frankie Wilson

Head of Assessment, University of Oxford
Dr. Frankie Wilson is the Head of Assessment at the Bodleian Libraries, University of Oxford. She provides strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques and designing and running assessment activities to drive improvements in service provision. Frankie holds a Doctorate in the field of assessment, quality and culture change in academic libraries, and continues to be an active researcher as well as a practitioner. She is Chair of the International Conference on Performance Measurement in Libraries, and serves on the Library Assessment Conference Board.

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Once the individual charged with assessment has inventoried available data and collected any additional data needed, the next step is to select appropriate software for working with that data. This session will outline a range of APIs, plug-ins, and other available software (Excel, Tableau, MINES for Libraries, etc.) that allow professionals to “get their hands dirty” in productively working with the data.
We have the data and the report. Looking beyond the simple statistical report (how many individuals attended a program or searched a database), what might be best practices in using that data in support of long-term planning and decision making? What types of trends do libraries believe they might be seeing? Wrestling with library data should yield significant insights about the institution's needs. Libraries and those who serve them will benefit from understanding how data is being wrangled, mixed, and interpreted.

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